HELP! My internet speed does not support the exam. Hailey Phan March 26, 2018 22:14 Updated Before taking an exam, you must verify that their system meets the required webcam and upload/download speeds of 1 Mbps upload / download Ping <200ms Jitter <50ms Related articles How do I reschedule an exam? I'm having trouble launching my exam. How do I register for an exam? I'm having difficulty with my onsite exam. What if I have an unexpected system error?