THESE TERMS ARE SUBJECT TO CHANGE FROM TIME TO TIME IN MULESOFT’S SOLE DISCRETION. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS CAREFULLY AS YOU MUST COMPLY WITH THE MOST CURRENT VERSION OF THE AGREEMENT.
Terms and Conditions Details
MuleSoft Certification Exam Terms and Conditions (the "Terms") are entered into between the examinee ("You") and MuleSoft LLC. ("MuleSoft") as of the date, you click "I agree" when registering for an exam below (the "Effective Date").
1. Eligibility
MuleSoft Certification exams: you must be 18 years of age or older to be eligible for any MuleSoft certification exam. An individual may have only one exam account. Multiple exam accounts is a violation of this agreement. Before registering for an exam, please contact training.mulesoft.com/submit_request for assistance in merging any accounts.
2. Confidential Information
The content of the Exam, including without limitation, questions, answers, or any communication, including oral communication, regarding or related to the Exam is MuleSoft’s confidential information ("Confidential Information") and intellectual property (“Intellectual Property”). Any disclosure of Confidential Information and Intellectual Property is a violation of these Terms and could compromise the integrity and security of this certification program. MuleSoft makes exams available to You solely for the purpose of demonstrating competency in the content area assessed by the Exam. You are expressly prohibited from disclosing, publishing, reproducing, copying, selling, posting, downloading, or transmitting any Confidential Information or Intellectual Property, in whole or in part, in any form or by any means, oral or written, electronic or mechanical, for any purpose.
3. Certification Revocation
If you violate these Terms or engage in any misconduct, you may be prohibited from taking the Certification Exam and/or any other MuleSoft Certification Exam; you may be decertified from the MuleSoft Certification Program; and MuleSoft, in its sole discretion, may terminate any applicable business relationship with you.
4. Misconduct
Examples of misconduct and/or misuse of the Exam include but are not limited to:
- Providing false or fraudulent identification
- Providing or accepting improper assistance
- Disseminating actual Exam content by any means including, but not limited to, email, web postings, formal or informal test preparation or discussion groups, reconstruction through memorization or any other method
- Having non-authorized items in your possession during the Exam
- Using unauthorized materials (including brain-dump material and/or unauthorized publication of Exam questions with or without answers) to prepare for the Exam
- Making notes of any kind during the Exam
- Removing or attempting to remove Exam material (in any format)
- Intentionally causing a disturbance of any kind during the Exam
- Modifying and/or altering the results and/or score report for this Exam or any other Exam record
- Unauthorized accessing of Exam or Exam content (including access of materials in forums, chat rooms, discussion groups, blogs, or other sharing sites with the intent to circumvent Exam procedures)
- Sunglasses and Smartglasses are not permitted, corrective (clear) glasses are acceptable.
- Make sure that you are seated with your computer/laptop on a flat surface such as a table or desk
We do not allow the exam to be taken on your lap or the floor, your exam will be terminated if you are seated on the floor. - Circumventing the Exam retake policy
- Misrepresentation of certification status
- Misconduct as determined by statistical analysis
If MuleSoft discovers that you have violated these Terms or assisted others in doing so, you: (1) may lose all MuleSoft certifications (2) may be barred from taking or retaking any exam, and (3) MuleSoft, in its sole discretion, may choose to terminate any applicable business relationship with you, if any, and/or (4) take appropriate legal action.
5. Use of MuleSoft Certification Logo
The MuleSoft Certification logo cannot be used to represent that a company or university/school is certified—only those individual persons who have passed the Exam may represent themselves as certified.
6. Embargoed Countries
MuleSoft complies with the U.S. government’s list of restricted countries maintained by The Office of Foreign Assets Control of the US Department of the Treasury. For online Exams, you must present approved identification showing residence in a non-embargoed country.
7. Policies
The MuleSoft policies are located at https://www.mulesoft.com/content/terms-service, or other such URL as MuleSoft may provide. These policies are incorporated by this reference and may change from time to time.
Please see here for the latest certification program policies. If MuleSoft suspects that you are in violation of any of the policies, MuleSoft, in its sole discretion, may revoke any of your MuleSoft certifications and you may be permanently barred from taking any MuleSoft exam.
8. Personal Information and Privacy
When we collect and process your personal information during participation in the Exam, your personal information is handled in accordance with MuleSoft’s Privacy Policy, as well as the Exam Privacy and Policies Terms below.
In providing Exam services, we may collect personal information such as:
- Your answers to exam questions and the results of the exam
- Your answers to demographic questions at the start or end of the exam
- Your certification status
- Photographic and/or video recordings captured to confirm your identity and prevent fraud
Exam Registration Terms and Conditions Agreement
Before scheduling your exam, we recommend that you review the MuleSoft Exam Readiness Kit. Ensure that you have read the complete Exam Terms and Conditions Agreement prior to starting your exam. You must review the page of information and check the checkbox "I agree" to complete the exam registration process. If you require an accommodation for your exam, please contact Training & Certification Support with the details of your certification accommodation request.
MuleSoft Certification Exam Terms and Conditions (the "Terms") are entered into between the examinee ("You") and MuleSoft LLC. ("MuleSoft") as of the date, you click "I agree" when registering for an exam below (the "Effective Date").
- Multiple exam (test-taker) accounts is a violation of this agreement. Before registering for an exam, please reach out to training.mulesoft.com/submit_request for assistance in merging any accounts.
- When taking an exam via online proctoring, you will need to prepare your system for a secure testing experience, which requires a webcam. Review instructions and requirements for online proctored exams.
- The Proctor is required to remotely access your computer to secure our exam and your testing environment.
- This may require the proctor to close browser windows, software programs, and other computer processes that may be running in the background and risk the exam security.
- We recommend taking the exam with a personal computer and not your corporate assigned computer.
NOTE: The name on your government-issued photo ID must match with the name in your exam profile. In the United States, a Social Security card is “not” an acceptable form of identification.