Check Your Equipment:
Online proctor examination requires a strong and stable internet connection to support screen sharing and remote proctoring software. Issues with stability or speed may prevent you from testing or may cause issues during your exam. Try some of the tips below if you're experiencing issues with your internet.
Recommended Minimum Speeds
- Download: 1.5 MBPS
- Upload: 1 MBPS
There are a number of free online programs to test your Internet speeds, such as
We recommend that you use the Google search engine to find an internet speed test utility best suited for your network area.
Note: Hotspots and tethering are not supported due to stability issues.
Tips for Improving Your Internet Connection Speed
Make sure no one else is using the internet while you’re testing. Things like watching Netflix/Hulu or playing online video games, will slow down the connection and may disconnect you from your exam.
Unplug your router and modem for at least 30 seconds. Plug the modem back in and wait 60 seconds, then plug the router back in and wait two minutes. Restart your computer, and test your internet connection again.
If on Wi-Fi, connect VIA ethernet cable or move as close to the router as possible. (Keep in mind that no one else can be in your room!)
Review the current list of supported requirements for your camera, operating system, upload/download speeds, RAM, ports, microphones, and browsers. Also included is a list of technology not currently supported by ProctorU.
TYPE MINIMUM RECOMMENDED
Webcam 640x480 resolution 1280x720 resolution
PC Users Windows Vista Windows 10 (10 S not supported)
MAC Users Mac OS X 10.5 or higher Mac OS x 10.15.5 Catalina
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Connectivity Ports 1935, 843, 80, 443, 1935, 843, 80, 443,
61613, UDP/TCP 61613, UDP/TCP
A functioning microphone (some web cameras have them built-in)
A compatible browser: Google Chrome (preferred) or Mozilla Firefox
Tablets (Nexus, iPad, Tab, Note, etc.)
Linux operating systems
Windows 10 in S mode or Surface RT
No running inside a virtual machine. You will be asked to reconnect using your host operating
system to take your exam.
Find an acceptable space to take your exam: The environment needs to be quiet, with bright light, and away from other people. The workspace area needs to be uncluttered, and free of any materials not allowed on the exam. It’s preferable to choose a hard surface for a workspace rather than a bed or couch.
Become familiar with materials allowed and/or needed for your exam: Review what materials are required as well as a note about resources permitted by your proctor on the ProctorU website.