This article is an overview of the exam process and overall preparation.
If you need to cancel or reschedule your exam, please click the following link:
How to reschedule or cancel your exam
This brief video (6:42) provides an overview of the MuleSoft Training and Certification Exam process.
What you need to know
- Exam security
- MuleSoft only supports licensed versions of Mac OS and Microsoft Windows.
- Translation tools (i.e. Google Translate, etc.) are not supported. The proctor will disable/remove any translation tools before or during the exam.
- The Proctor is required to remotely access your computer to secure the exam and your testing environment.
- This may require the proctor to close browser windows, software programs, and other computer processes that may be running in the background and risk exam security.
- If you are using your corporate laptop and you do not have administrative rights, please download the MuleSoft-ProctorU: Client Port/Protocol and Allow-list Information PDF at the bottom of this page and share it with your IT department. For this reason, we recommend that you use a personal computer.
- If you have a shared computer in which another test-taker had previously taken an exam, you need to delete the LogMeIn application and reinstall for the new environment to be correctly established.
- This may require the proctor to close browser windows, software programs, and other computer processes that may be running in the background and risk exam security.
- Password management tools
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- MuleSoft recommends not using password management tools (i.e. LastPass, Dashlane, Chrome password management, etc.) when logging in to your Learner account to start your exam. These tools may interfere with the exam experience and result in not being able to complete the exam. We are looking for a long term technical solution that supports the use of password management tools.
- MuleSoft recommends not using password management tools (i.e. LastPass, Dashlane, Chrome password management, etc.) when logging in to your Learner account to start your exam. These tools may interfere with the exam experience and result in not being able to complete the exam. We are looking for a long term technical solution that supports the use of password management tools.
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- Exam pause/resume
- If the proctor pauses the exam because of connectivity issues, the exam-taker (you) must refresh your web page. If you do not refresh your web page once the exam has resumed, your answers will not be saved!
- If the proctor pauses the exam because of connectivity issues, the exam-taker (you) must refresh your web page. If you do not refresh your web page once the exam has resumed, your answers will not be saved!
- Exam scoring
- We do not provide final exam scores, only a PASS/FAIL, and the percentage score from each topic. Since exam questions are weighted differently, calculating your exam passing score based on the average topic score is not equal to the exam passing score.
Study for your exam
Locate the exam preparation steps by visiting https://training.mulesoft.com/downloads and download the corresponding exam course datasheet.
Before you schedule your exam
- Update your Learner profile with your correct phone number and address including country.
- Your profile name needs to match the government-issued photo identification (ID) that you will show the proctor.
- Your profile name needs to match the government-issued photo identification (ID) that you will show the proctor.
- Review system requirements
- For users with corporate laptops, make sure your IT allows access to these ports please download the MuleSoft-ProctorU: Client Port/Protocol and Allow-list Information PDF at the bottom of this page and share it with your IT department.
- For users with corporate laptops, make sure your IT allows access to these ports please download the MuleSoft-ProctorU: Client Port/Protocol and Allow-list Information PDF at the bottom of this page and share it with your IT department.
- Test your internet connection
Recommended Minimum Bandwidth Speeds
- Download: 1.5 MBPS
- Upload: 1 MBPS
There are a number of free online programs to test your Internet speeds, such as
We recommend that you use an Internet search engine to find an internet speed test utility best suited for your network area.
Hotspots and tethering are not supported due to stability issues.
- Proctor extension allows you to connect to the proctor. Download and install the Proctor extension for your browser: Google or Firefox.
If using the Chrome browser, install the ProctorU-Chrome extension from the Chrome Web Store.
(If using the Firefox browser, skip this step and see the instructions to download the Firefox extension.)
If using the Firefox browser, before launching your exam, you will need to install the ProctorU Firefox Extension.
Schedule your exam
- Schedule your exam
- Test your equipment: tests for the basic system requirements (i.e. webcam), it does not identify running background processes and virtual machines that must be stopped to secure the exam.
Prior to scheduling your exam, please review the system and internet requirements, and our certification exam terms and conditions. Please see here for the latest certification program policies.
Click the Schedule button to select the exam date and time.
Test your equipment
Once you have scheduled your exam, you have the opportunity to 'Test Your Equipment'. This test confirms that your computer meets the basic system requirements (i.e. webcam). This test does not identify running background processes and virtual machines. The proctor will identify and close items that need to be stopped before the exam begins.
From your learner dashboard, click the green “Test Equipment” icon.
Next, follow the prompts to check your microphone, camera, speaker, computer, and internet speed to ensure it complies with the exam requirements.
Exam day
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Pre-checks: If you don’t already have the ProctorU extension, you’ll be prompted to download it. You’ll be required to accept exam guidelines and terms and conditions. The browser will prompt you to share your screen, a required part of being proctored online. You’ll be automatically guided through a series of equipment checks to make sure your system meets minimum requirements.
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Photos & Authentication: You’ll take a photo of yourself as well as your photo identification (ID), for identity verification purposes. The ID must be a current government-issued photo ID (i.e. driver’s license, passport, student ID, etc.). You may also be required to type out a paragraph of text that establishes your identity via keystroke.
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Chatbox download: You will be prompted to download and run a LogMeIn Rescue applet file that will bring up a chat box allowing you to text with your proctor. If prompted, be sure to click “open” or “allow” to give the file permission to run.
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- When the chat box says “waiting,” it means that you are in the queue waiting for your proctor. It may take from five minutes up to twenty minutes to connect to a proctor.
- TIP: If your status shows “waiting,” do not re-download the applet file as that will put you back at the end of the queue.
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Proctor Connection & Confirmations: Your proctor will greet you and confirm that you passed your identity verification steps. You’ll review the exam rules with your proctor and they’ll ask to see any permitted resources that MuleSoft has allowed you to use during your exam. If you require special accommodations, please contact MuleSoft training support.
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Remote System Check: Your proctor will ask to take remote control of your mouse and keyboard via the LogMeIn Rescue applet in order to make sure no unpermitted programs are running. You will be able to see everything that your proctor is doing during this step, and it is impossible for them to access any files without your knowledge.
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Camera Pan: Your proctor will ask you to show the 4 walls of your room as well as your desk space via your webcam. You may or may not also be asked to show your computer monitor. Your proctor will make sure your cell phone is out of reach. We do not allow the exam to be taken on your lap or the floor. Your exam will be terminated if you are seated on the floor. Also, we do not allow exams to be taken in a room with clear glass walls or doors. Your exam will be terminated if you are in a room with clear glass walls or doors.
- Take Your Exam: Your proctor will release control of your computer and you’ll begin your exam when you’re ready.
NOTE: Your webcam view and your screen will be recorded through the duration of your exam.
Steps to take when you’ve completed your exam
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Alert the proctor when finished BEFORE submitting: Prior to submitting your exam, let your proctor know through the chat box that you’re finished and submit your exam by clicking FINISH.
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Log out of your exam site and browser: After reviewing your results, your proctor must observe you log out of the exam website and close out of all browser tabs.
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Close out of ProctorU chat box: This will end your session with ProctorU. Once the chat box closes, you’ll be invited to complete a customer satisfaction survey.
- Done: You’re done! Enjoy your day!
After your exam
If you passed the exam, your certification will be available within ten business days of your passing exam date.
- Download and print your certificate
- Upload your certification to your LinkedIn profile
All exam experiences that have been flagged as potential exam security incidents are reviewed by MuleSoft Training & Certification within 72-hours of receipt. MuleSoft Training & Certification reserves the right at any time to decertify your certification and take legal action should your exam be flagged as a potential security incident such as but not limited to misconduct.