Here are some microphone and camera troubleshooting tips for your specific browser and operating system. Also consider the security and privacy settings.
For Chrome:
- Click the Lock Icon on the top left
- Find Microphone or Camera icon and set to Allow
- Refresh the page
- Chrome equipment troubleshooting steps
For Firefox:
- Click the lock icon
- Click the X next to the Microphone or Camera settings if it's blocked
- Refresh the page
- Click Allow when prompted
- Firefox equipment troubleshooting steps
For Windows:
- Right-click the Sound Icon in the lower right of your screen
- Click Open Sound Settings
- Open Sound Control Panel
- Click the Recording tab
- Ensure a microphone is enabled by right-clicking the device you want to check
- Then click Enable
- Ensure the microphone's volume is turned up and unmuted by right-clicking, then click Properties
- Click the Levels tab
- Increase Volume and Unmute Microphone if applicable
- Additional Windows Microphone Troubleshooting
Windows microphone Privacy Settings
- Go to Start Windows icon
- Open Settings icon
- Open Privacy icon
- Open Microphone or Camera icon
- Under Allow apps to access your microphone, turn the switch On
- Under Allow apps to access your camera, turn the switch On
For Mac microphone:
- Click the Apple icon
- Open System Preferences
- Open Sound
- Click the input tab
- Select the Correct Microphone if multiple are active
- Check that the selected microphone is picking up the sound by speaking out loud and referencing the input level bar. Try adjusting the input volume bar.
Security and Privacy Settings
- Click the Apple icon
- Open System Preferences
- Open Security and Privacy icon
- Click the Privacy tab
- Select Microphone or Camera icon on the left side
- Enable the checkbox next to the browser that you're using
- Restart your browser for changes to take effect and try again